National Grid has notified the Village that from May 22 through May 27, that they will be performing a billing system update. As a result, some of their regular services and bill payment options will be temporarily unavailable.
Unavailable Services from May 22 to May 27:
- National Grid My Account, including account profile access
- Budget Plan enrollment, unenrollment, and payment recalculation requests
- Paperless Billing and DirectPay enrollment and unenrollment
- Online outage reporting
- National Grid Marketplace
Stop/Start/Transfer Service Requests:
These services will also be unavailable during this period.
May 28:
National Grid systems will return to normal business operations.
Emergency Services:
National Grid will continue to respond to gas and electric emergencies 24 hours a day.
Gas emergency: 911 or 1-800-892-2345
Electric emergency: 1-800-867-5222